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    Frequently Asked Questions

    How does the "Special Order" process work?

    Simply fill out our Request a Quote form with your vehicle’s VIN and the parts you need. Our Florida team sources the items from our global network and sends you a comprehensive "Landed Quote."

    What is a "Landed Quote"?

    A Landed Quote is an all-inclusive price. It covers the cost of the part, international shipping from Florida to Trinidad, and all applicable import duties and taxes. No hidden fees at pickup.

    Why do I need to provide my VIN?

    The Vehicle Identification Number (VIN) ensures 100% fitment accuracy. By checking your VIN against manufacturer databases, we guarantee the part sourced in Florida will fit your vehicle in Trinidad.

    How long does shipping take from Florida to Trinidad?

    Standard special orders typically arrive within 7–14 business days once the order is processed at our Florida hub. We will provide you with tracking updates throughout the journey.

    Do you only sell parts for specific car makes?

    No. Through our network of 50+ global suppliers, we can source genuine OEM and high-quality aftermarket parts for almost any make and model, including European, Japanese, and American vehicles.

    Can I return a special order part?

    Because special orders are sourced specifically for your VIN, returns are only accepted if the part is defective or does not match the specifications of your approved quote.

    Do you have a physical store in Trinidad?

    Yes, we have a satellite store in Trinidad that holds a select inventory of high-demand items like filters and service parts. It also serves as the primary pickup point for all special orders.

    Do you offer delivery within Trinidad and Tobago?

    Absolutely. While you can pick up your parts at our satellite store, we also offer direct delivery to your home or mechanic across the island for your convenience.